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Store Policies

Processing Time
The time we need to prepare an order for shipping can vary. For details, please see individual items.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may be charged. We're not responsible for delays due to customs.

Payment Options
EHKOH keeps your payment information secure. We never receive your credit card information.

Returns and Exchanges
We gladly accept exchanges within 14-days of delivery. You must ship items back within 30-days of delivery.

We don't accept returns or cancellations. However, please contact us if you have any issues with your order. Please note that it can take up to 72 business hours to respond, and it excludes Holidays and weekends.

The following items can't be returned or exchanged due to the nature of these items, with the exception they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • Items on sale
  • Conditions of return
Please note Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.